Frequently Asked Questions
How long does shipping take?
Orders are processed within 1–3 business days. Most U.S. orders arrive within 7–12 business days once shipped — each product page lists its own window where transit runs longer — and tracking is emailed to you the moment your relic leaves the vault. Most packages travel via CJPacket and are handed off to USPS for final delivery once they reach the US; a handful of items ship from a US warehouse directly via UPS or FedEx. Shipping is $4.95, and free on orders over $50.
Do you ship outside the United States?
Not yet — the vault currently opens its doors to US addresses only. Join the newsletter and you'll be the first to know when that changes.
What if my order arrives damaged or isn't right?
We want you to love what you ordered. If something arrives damaged, defective, or not as described, contact us within 7 days of delivery with clear photos of the item and packaging, and we'll offer a replacement, store credit, or refund depending on the issue. For standard returns of unused items in original packaging, you have 30 days from delivery. See our Returns & Refunds policy for the full details.
How do I use the VAULT15 discount?
Enter code VAULT15 at checkout for 15% off your first artifact. One use per keeper. Ordering two or more relics? The Build the Hoard discount (15% off 2+ items) applies automatically — no code needed. Discounts don't stack; you always get the better applicable one.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships. If you can't find it, check your spam folder — or contact us and we'll resend it.
Are your pieces really as pictured?
Every listing shows the actual product. If a detail like size or material matters to you and isn't listed on the page, ask us before you order — we answer within 1 business day.
How can I reach you?
Through the contact page — a real person reads every message and replies within 1 business day.